Frequently Asked Questions
Everything you need to know about your enterprise hardware purchase.
Are your server parts brand new or refurbished?
We offer a mix of New, Manufacturer Recertified, and Seller Refurbished drives. Each product listing clearly states the condition, and all refurbished units undergo rigorous multi-point testing to ensure enterprise-grade reliability.
How do you ensure hard drives are not damaged during shipping?
We use specialized ESD-safe packaging and custom-fitted foam inserts designed specifically for high-capacity hard drives and sensitive electronics to prevent vibration or impact damage during transit.
Do you offer bulk discounts for data centers or large builds?
Yes, we provide volume pricing for bulk orders. Please contact our sales team directly with your requirements and the specific part numbers to receive a custom quote.
What is your return policy for defective hardware?
We provide a 30-day return window for all products. If a part is found to be defective, we will issue a full refund or a replacement, and we will cover the return shipping costs.
Do the products come with a manufacturer warranty?
New retail products include a full manufacturer warranty. For recertified or OEM items, ServerPartDeals provides a direct warranty that matches or exceeds the original coverage period to ensure your peace of mind.
Do you ship internationally?
Yes, we ship to most countries worldwide via DHL, FedEx, and UPS. Please note that international customers are responsible for any applicable customs duties, taxes, or brokerage fees.